Improvements to Bango Analytics

We are making some improvements to the Analytics system on Wednesday 10 February 2010 at 9:00am GMT (04:00 EST) for 3 hours.

During this period we will continue to record and store all your analytics data.

As soon as the improvements are complete, we will update the data and reports on the Management tools.

Planned maintenance notification – Telefonica Spain

We have been notified that Telefonica will be performing essential maintenance on their PADEL platform between the times specified below.
During that time, service can be temporarily stopped:

Start Date: February 10 2010
Start Time: 1:00 am CET (7 pm EST February 9)
End Date: February 10 2010
End Time: 06:00 am CET (00:00 am EST February 10)

Sorry for any inconvenience caused.

Regards,
Bango customer services.

Bango service disruption – resolved

03:15 Bango service is operational.

Our engineers have resolved the issue.

We apologise for any inconvenience caused. For further information please contact your account manager.

Bango service disruption

02:57 GMT We are currently experiencing issues that are affecting access to bango.net and bango.com.
We are investigating the cause of the issue and will update this service blog at 03:30 am UTC

Sprint Billing Outage – Resolved

The outage on Sprint is now resolved.

Regards

Bango Customer Services

Sprint billing outage

There is currently an outage on the Sprint USA billing platform.
We are working their engineers and we’re investigating the problem.
We will update this blog when we have more information.

Outage Notification – Three (3) UK – FINISHED

The service degradation reported earlier has now been resolved.

Sorry for any inconvenience caused.

Regards,

Bango customer services.

Important note: large scale improvements to the Bango Analytics systems

Bango Analytics is about to get a whole lot faster, we are nearing completion of a major upgrade to hardware, database systems and software. Our team has started to transfer your data into the new system and expects the transition to be complete by early March. The new system will let you generate all your reports faster, even the most complex reports that use our filtering capabilities.

However, to give you the best possible performance going forward we are unable to retain historical data prior to October 2009. If you need a copy of any data recorded before October for your records, please contact Customer Services by February 26th and we will ensure that all data prior to that time is archived correctly and sent to you for storage. If you have any questions, please contact us.

Adjust your browser settings to make Bango analytics quicker!

The Bango Management tools make use of a technology called AJAX.  AJAX is an acronym of “Asynchronous JavaScript And XML”. AJAX is a set of interrelated technologies that allows Bango Management tools to be more interactive by allowing data to be requested asynchronously without affecting the display or behaviour of the screen being displayed.

How will adjusting my browser make Bango quicker?

Different browsers place differing limits on the number of simultaneous connections that can be made to each server.  Popular browsers and their simultaneous connections limits are displayed below:

Browser:           Simultaneous Connections:
IE6 / 7                                    2
IE8                                           6
Firefox 2                                2
Firefox 3                                6
Safari 3 / 4                            4
Chrome 1 / 2                        6
Opera 9 / 10                        4

Some screens on the Bango Management tools (for example the site summary) may make as many as 13 concurrent requests.  For IE 6/7 the requests will be made two at a time, and subsequent calls will have to wait until the others have been completed.  This will make your experience slower.

One possible solution is to upgrade to a newer browser, for example Firefox 3.  This will make your overall internet browsing experience safer and more enjoyable. Remember, while you may need to keep a certain browser for internal reasons (for example, legacy systems), it is possible to have more than one browser installed on your system.

If you cannot upgrade or install a new browser it may be possible to edit the number of concurrent connections in Internet Explorer or Firefox (although it might be wise to speak to your systems department first) – for more information see the links below:

IE6 & IE7 – http://support.microsoft.com/kb/282402
Firefox – http://www.lytebyte.com/2007/07/30/how-to-increase-the-number-of-simultaneous-download-limit-in-firefox/

Outage Notification – Three (3) UK

We have been notified that Three (3) UK are currently experiencing a degradation on their billing service which may affect some users.

Transactions at present do not seem to be affected.

We are monitoring the issue and will provide you with further updates

Kind regards,
Bango Customer Services