Bango webinars – Analytics integration and reporting

Don’t miss out on the latest series of Bango webinars:

1. Technical implementation of Bango Analytics

Wednesday 25th November at 4pm UK time

The first webinar will cover the technical implementation of Bango Analytics so that you can accurately track your marketing and advertising campaigns, and your video and application downloads.

Spaces are limited so register now!

2. Bango Analytics reporting

Wednesday 2nd December 2009 4pm UK time

In the second webinar in this series we will be looking at the reporting features of Analytics including new reports that are being released at the end of the month. These new reports will provide you with even more reporting and enhanced filter options so that you can determine the success of your advertising and marketing campaigns and understand what your customers are visiting on your site.

Some of the new reports are:

• Campaign parameter reports
• Search engine reports
• Key phrase/keyword reports
• Referrer reporting

Spaces are limited so register now!

Steven Shields from Katina Leisure has been using Bango Analytics reports and had this to say: “I have been using the new reporting tool, ‘Page Depth’, in conjunction with a number of different filters, and the data I am able to produce is going to prove pivotal.

This new development will make a huge difference to the way in which we configure and promote our services, and is guaranteed to increase revenues, so really, thanks a million!

US operator submission timetable

Due to the various holidays in November and December 2009, the US operators have specified timeframes when they will put a freeze on any operator approval submissions as follows:

 

Operator	November (Thanksgiving)	December/January
Alltel	25 – 27	23 –25, and 29 – January 1
AT&T	25 -  30	14 – January 3
Verizon Wireless	25 -  27	23 –25, and 29 – January 1
Virgin Mobile	22 – 29	20 – January 3
Sprint	Sprint will increase the assessment window throughout this period and will accept submissions on the 19th November 09, 10th December 09 and 21st January 2010

Quickly grow your customer base with Bango Safe Subscriptions

Selling your content via a subscription service is the fastest way to build a loyal customer base. Here are 4 reasons why you should use Bango Safe Subscriptions.

• The Bango system automatically renews your customer’s subscriptions and collects the payment
• If a renewal fails, our system will automatically retry up to 7 times  – all depending on the reason for the failure.
• Bango Event Notification lets you know when a new subscription is started or an existing subscription is renewed or cancelled – all in real-time. You can find out the current status of any subscription using our web services API.
• As a Bango customer, you can rest assured that any changes in Operator subscription systems and policies around the world are automatically applied, ensuring you remain fully compliant at all times.

With the help of Bango Analytics you can see where your customers are in the world, making it easy to set subscriptions at the right prices in a range of currencies to suit their needs.

Read more about Safe Subscriptions and start building a reliable revenue base today.

Bango Analytics maintenance

08:30 GMT: There was some maintenance done over the weekend of the 7-9th November on Bango Analytics reporting.

All data is still being recorded and is currently uploading onto the system. You may see a delay  in your data while the system updates.

15:30 GMT: Data from the weekend is now visible on Bango Analytics and today’s data is being uploaded now.

We will update the this post with more information as soon as possible.

12:00 pm GMT (10th November 09): The data for the 9th November is live on Bango.com up until 9pm GMT.  We are continuing to upload the data and we’ll keep you updated with news via this blog.

Service Degradation Notification – Sprint US and Verizon US

We have been notified that the Sprint US and Verizon US are experiencing issues with their platforms. Clients may experience MO and MT delays.

Their engineers are working to resolve the problem as quickly as possible.

Type: Suspected Operator Service Degradation
Client Impact: Medium
Date: November 4, 2009
Time: 6:00 AM PST (3:00 PM CET)
Impacted Service: PSMS US and Direct US
Description: Clients may experience MO and MT delays
Next Update: 4 hours or at resolution

We apologize for any inconvenience this may cause and will keep you updated with the latest developments.

Kind regards

Bango

Vodafone Spain- Service degradation. Resolved.

We detected service issues affecting mobile billing on Vodafone ES.
Vodafone confirmed they had been experiencing database issues affecting payments, although they have been fixed and the service has now been fully restored.

During this time, all Vodafone subscribers had alternative payments methods available.

Service Provider: Vodafone Spain

Issue Start time: 01 Nov 09 00:30:32 GMT

End time: 02 Nov 09 10:50:00 GMT

 

Bango customer services.

Bango webinar recording – the US opportunity and how Bango can help get operator approval.

Thanks to all of you who were able to attend the webinar last week, we hope it was useful and informative.

For those who couldn’t make it, or if you want to listen again, here is the recording.

Keep a look out on the Bango blogs for information on future Bango webinars.

We had some good questions for our speakers, which are listed below.

Does Bango work with Verizon to get operator approval?

Yes, it’s a separate approval process and application form as its different from the other operators we work with.  Verizon doesn’t support dynamic downloads via MMS and therefore all billing needs to run on a PSMS basis. Simply contact Bango Customer Services for more information.

Why does the approval process take so long?

It’s important to get your site ready for the operators to check and this can take some time. The operator and MMA guidelines are quite strict and will reject sites on even the slightest alteration to their specifications.

Once the site has been checked by Bango the approval on the operator side can also take some time and it’s dependant on the operator.

As the timing can vary it’s also important not to commit to any marketing and advertising activities that you are planning for your site and content until you have received confirmation of your approval.

Are we allowed to use the word free on the site, even if we offer free and premium content?

No, the word free, or any other words that mean the same thing, are not allowed on your site. The reason for this is that no content is ever completely free as operator data charges may apply.

We recommend you use the word bonus as an alternative.

Can I use one Bango package for multiple sites and content?

We recommend you split your content into categories and use separate Bango packages for each, especially if you have a variety of content, for example: a games site and a glamour content site . The reason for doing this is to make sure that none of your users can get access to content that they should not be viewing.

Another reason for this is so that if any operators audit your sites and see something that has been omitted or included where it should not, they will shut down the whole package, and therefore if you have a few sites running from one package, you will get penalized across your whole package. By having separate packages your revenue loss will not be as great if this occurs.

How can we measure our success in the US?

As a Bango Payment customer you have access to the Bango Analytics data on your site and can measure up to 10 000 page and campaign tracking visits. This includes traffic from the US.  Here you will be able to determine how many visitors you have, what operators they are using, device and device manufacturer, just to name a few metrics Bango Analytics covers.

 

Virgin Mobile USA holiday submission dates

Virgin Mobile USA have notified Bango that during the following dates no certifications, campaigns or migrations will take place.

November 22nd to 29th – normal Operations will start again on 11/30/09

December 20th to January 3rd – normal Operations will start again on

01/04/10

This is due to the up-coming holiday periods. Please make sure that you submit any requests into Bango for this carrier in advance of these dates so they can be processed in time.

3 (Three) Uk Planned Maintenance: Finish

The maintenance reported regarding the following service has now been resolved.

Type: 3 UK Billing platform Maintenance
Client Impact: Medium
Start Time: Wednesday October 28, 2009 11:30 PM GMT (7:30 PM EST)
End Time: Thursday October 29, 2009 6:00 AM GMT (2:00 AM EST)

Apologies for any inconvenience.

Notification of 3 (Three) Uk Planned Maintenance

We have been notified that 3 UK will be performing maintenance on their billing platform at the time specified below:

Type: Operator Maintenance
Client Impact: Medium
Start Time: Wednesday October 28, 2009 11:30 PM GMT (7:30 PM EST)
End Time: Thursday October 29, 2009 6:00 AM GMT (2:00 AM EST)

Impacted Service: Traffic towards end-consumers belonging to the operator will be affected during this time.

On behalf of the operator we apologize for any inconvenience this may cause