RESOLVED.Orange UK. Service issue affecting all premium transactions. Issue start 2:00 pm 29/01/2009 .

Update: Monday 2 Feb. The issue has now been resolved by Orange engineers. Orange apologises for any inconvenience casued.
Update: Saturday 31. 9:00 am. The issue has now almost completely been resolved. We will continue monitoring the service.
We have been informed by Orange that several issues have been affecting their service on Friday from 2pm until [...]

Bango disruption

You may have noticed a momentary disruption (less than 2 minutes) in the Bango service. This has been resolved and we are monitoring the systems closely.

Sprint Audit reminder

This is a reminder that the Sprint Incentive/Audit program will commence on the 1st February , 2009.
Please ensure that you have read the Sprint standards and proceedures and that your content is in compliance.

62866 shortcode expiry

The 62866 Bango shortcode will expire at the end of February.
Please make sure that all your marketing and advertising is changed to reflect another shortcode by then as no communications will be sent or received via this shortcode from the beginning of March.

Bango Starter Packages – Payment and Analytics

This is a reminder to all Bango Starter package owners that you have 30 days in which to view your analytics data, from the date you signed up for your package.
If you would like to continue to view your analytics data, please upgrade to a higher package so that you don’t miss out on any valuable [...]

Resolved at 12:24 GMT. Three UK- Connectivity issues affecting their entire service. Issue start: 22-Jan-09 10:50 GMT.

Three UK confirmed that an IP issue in their Manchester’s data centre is affecting the entire service, browsing and billing.
Although we have started to see some successful payments from 12:24, Three hasn’t confirmed yet that the issue has been resolved.

Amendment to the Spanish Subscription update

Yesterday’s customer update mentioned that you are able to set up an initial free price and then subsequent charges after that on subscriptions for Spain’s Movistar. Unfortunatly with the structure of the subscriptions in Spain this is not a possibility.
Apologies for the confusion.

VOIP Outage

Main lines are now operational. We apologise for any inconvenience.

Country name changes in the Bango system

According to the ISO 3166 standard, a number of Country names have been updated to reflect changing political borders and Country names. As such, we are updating the Country names and operator networks in our systems to reflect the changes.
We are going to make the changes on the 12th January 2009.  So there is no [...]

3UK billing – Resolved

We have barred 3UK billing due to connectivity issues. We are working with 3UK to resolve this as soon as possible.
This blog post will be updated as soon as we have more news regarding this issue.
11:30am – This issue has been resolved.