New price points for Orange UK

Two new prices points have been added for Orange UK on-bill billing.
£3.99 and £4.00
Click here for a complete list of all the supported price points.

3UK Essential Billing System Maintenance – 30th-31st March 2009

This is to inform you that essential maintenance is planned for 30th-31st March 2009 on the 3UK Billing System and may cause interruptions to connections between 23:30 on 30/03 and 05:30 am on 31/03.

New user information webservice available

We have just updated the User Information guide with an extra web service for you to use. It’s called ‘HasMobileNumber’ and this request lets you check if a MSISDN for a user is available in the system and if not, whether there will be one available after processing the payment.
This is a good tool to [...]

Sprint and AT&T requirement ammendments – 1st April 2009 deadline

This is a reminder that the Sprint and AT&T Audit conditions will be implemented on the 1st April 2009. The up-to-date list of potential violations as well as severity levels can be found in the Bango knowledgebase.
For those of you who are familiar with the list, please note that there have been some additions, namely:
On [...]

New VMU handset available

A new Virgin Mobile handset has gone to market call the “Jax” – The information regarding handset testing has been updated in the Bango knowledgebase which includes the specifications for the Jax, as well as an updated priority list for the VMU handsets.
Testing on VMU handsets is needed if you are applying for on-bill billing [...]

Update your systems to accept 64-bit integers

We are now able to assign a unique identity to all the users that are visiting your site – whether they are purchasing content or just having a look around.
With the introduction of new identifier methods, we are able to track users that connect via WiFi, home broadband and operator gateways. No matter what connection [...]

Orange issue resolved.

Orange Users can resume paying on-bill.
The disturbance towards the Orange billing systems have stabilized and traffic is now back to normal. This disruption originated within the operators network and we have now been assured the issue has been resolved.
Thanks for your patience.

Orange UK. Orange is experiecing service Issues. Issue start 15:02 GMT 9th March

We have been advised Orange UK is experiencing issues affecting a wide range of web services, including billing. Currently Orange users are unable to pay on-bill.
Orange engineers are already working to resolve the issues.
We will keep you updated on their progress.
We apologize for any inconvenience caused
Customer services.

AT&T US – Maintenance complete

AT&T maintenance is now complete.  Payments are working as normal.

AT&T US. We are experiencing connectivity issues. Issue start 7:11 am 06 Mar 09

We have been advised AT&T is performing maintenance work this morning.

This maintenance work has affected premium transactions and AT&T users have been unable to pay on-bill since 7:11 this morning.
We are working together  with AT&T to resolve this issue and will keep you updated on our progress.

We apologize for any inconvenience caused
Customer services.