3 (Three) Uk Planned Maintenance: Finish

The maintenance reported regarding the following service has now been resolved.

Type: 3 UK Billing platform Maintenance
Client Impact: Medium
Start Time: Wednesday October 28, 2009 11:30 PM GMT (7:30 PM EST)
End Time: Thursday October 29, 2009 6:00 AM GMT (2:00 AM EST)

Apologies for any inconvenience.

Notification of 3 (Three) Uk Planned Maintenance

We have been notified that 3 UK will be performing maintenance on their billing platform at the time specified below:

Type: Operator Maintenance
Client Impact: Medium
Start Time: Wednesday October 28, 2009 11:30 PM GMT (7:30 PM EST)
End Time: Thursday October 29, 2009 6:00 AM GMT (2:00 AM EST)

Impacted Service: Traffic towards end-consumers belonging to the operator will be affected during this time.

On behalf of the operator we apologize for any inconvenience this may cause

Top 10 ways to increase your sales

Get more traffic and increase your mobile sales using these tips:

1. Start selling in more countries – expand quickly with no more integration/dev work needed
2. Measure conversions using analytics and optimize campaigns
3. Measure traffic on your site and optimize flows on your site
4. Advertise
5. Use Identifier and personalize your customer experience – make it more relevant and suggest more things to buy, measure the success with analytics.
6. Run marketing campaigns to customers that have opted in (using the Campaign tool)
7. Pass all traffic to Bango – don’t detect and block smartphones or Wi-Fi customers – we can bill them
8. Brand your payment pages – make it look consistent and get more people completing the payment – use the Branding Wizard on the Management tools
9. Price correctly for each market
10. Keep services fresh and up to date for repeat or subscription users.

Bango gives you more information on your subscribers

Users are now able to supply you with reasons why they have cancelled a subscription on their handset through the My Account section on bango.net.

This gives you richer information why subscribers are cancelling and you can therefore adjust your service to tailor your offering.

The following reasons have been added:

• I don’t use this service anymore
• Service not working in my device
• I didn’t get what I thought I would
• Not worth the price
• Other

Information on how to extract this data can be found in the Event Notification webservice API.

Let us know if you would like to see other reasons listed on the My Account section.

Reminder that the 85080 shortcode expires this week

There is a new shortcode available for you to use for your marketing and advertising campaigns: 60550, which is free and works in the UK.

This new shortcode will be replacing the current free UK shortcode: 85080. This shortcode will expire on the 30th October 2009.

Please make sure that you adjust all your advertising and marketing with the new shortcode before it expires.

For more information please click here.

Bango Support Centre – Resolved

15:36 – The Bango knowledgebase is back online

The Bango knowledgebase is currently offline and you will not be able to view/access it at this time.

Any queries sent through to Bango Customer Services may also be delayed, but we will get back to you as soon as possible.

The support centre runs as an external system and therefore the Bango Management tools and Bango Analytics is running as normal and you will be able to view all your data.

We are working with our supplier and are hoping to fix this as soon as possible.

We will update this blog post with more information as soon as we have it.

Essential Maintenance 16:30 – 17:00 BST Today

Essential maintenance will be carried out today between 16:30 and 17:00 BST which may affect the delivery of Analytics reports (NO DATA WILL BE LOST). This will be very low impact however you may not be able to view your reports on the Management Tools during this period.

We apologise for the inconvenience.

Scheduled Maintenance: 07:00 – 07:15 BST Monday 19th October

We will be carrying out some essential maintenance work on Monday 19th October from 07:00 to 07:15 BST which may affect new Bango numbers being created. Impact is expected to be low.

Sprint maintenance notification: Finish

The maintenance reported earlier regarding the following service has now been resolved.

Service Provider: Sprint on-bill payments

Maintenance Start Scheduled: 10/15/2009 2:00 AM Eastern US (10/14/2009 11:00 PM Pacific)
Maintenance Completed at :10/15/2009 4:40AM Eastern US(10/15/2009 1:40AM Pacific)

Estimated Duration of Maintenance: 2 Hours

Actual Duration of Maintenance: 2 Hours and 40 Minutes

Extension of Planned maintenance on Sprint (USA)

We have been notified that the maintenance for Sprint billing has been extended and all services are unavailable.

Maintenance Start Scheduled: 10/15/2009 2:00 AM Eastern US (10/14/2009 11:00 PM Pacific 6:00 am UK time )
Maintenance Completion Scheduled: 10/15/2009 4:00 AM Eastern US (10/15/2009 1:00 AM Pacific 10 am UK time)

Estimated Duration of Maintenance: 2 Hours
Actual Duration of Maintenance: EXTENDED

On behalf of the operator we apologize for any inconvenience caused.