Author Archives: Ben Clark

Application Analytics Data Delay – 20th July 2012

Bango Application Analytics reports are currently around 2.5 hours behind real-time. All data is being recorded and processed, and we expect the reporting system to catch up later today. Operations staff are monitoring the progress. Regards Bango Customer Services

Posted in Analytics

Bango Knowledgebase is currently offline – RESOLVED

Currently the Bango Knowledgebase is offline. We are working with our development team to get this back up and running as soon as possible. We apologise for any inconvenience caused. Kind regards Bango Customer Services

Posted in Uncategorized

App Analytics data delay – RESOLVED

Update: The load delay has been resolved and App Analytics is reporting data in near real-time as usual. Bango Application Analytics reports are 7 hours behind real-time. ————————– All data is being recorded and our operations staff are currently investigating the … Continue reading

Posted in Analytics

Bango support lines are working

The Bango support lines are working. For UK end user support please call 0844 858 8076 then select option 1 for customer services. Kind regards Customer services

Posted in Uncategorized

App Analytics reporting is catching up

App analytics reporting is currently running 11 hours behind realtime. We should see the reporting data back to normal levels within the next 2 hours. We apologise for the delay in the data load and are constantly monitoring the system to ensure … Continue reading

Posted in Uncategorized

App Analytic reporting delayed

App analytics reporting is currently running 22 hours behind. With completion of the maintenance window we expect real time reporting to be available in approximetly 5 hours. We apologise for any inconvenience caused. Regards Bango Customer Services

Posted in Analytics

O2 Certification freeze period for Christmas

The freeze period for O2 this year will take place between 08:00 Monday 19th December 2011 and 08:00 Wednesday 4th January 2012. Within this period we can not send any new pre-approval O2 certification requests. Kind regards, Ben Bango Customer Services

Posted in Uncategorized