Author Archives: Elaine

About Elaine

SVP Customer Service Bango

Sprint billing outage

There is currently an outage on the Sprint billing platform. Sprint engineers are investigating the problem. We will update this blog when the issue is resolved. Regards Bango Customer Services

Posted in 3rd party service updates, Billing Updates

T-Mobile USA Campaign Submission and Certification Freeze

T-Mobile USA will be making some enhancements to its 3PG billing platform during which time there will be a campaign submission freeze from July 18 until August 1, 2011. T-Mobile will not be reviewing or certifying any campaigns during this … Continue reading

Posted in Bango service updates, Uncategorized

Payforit – customer care

We would like to remind you that an important part of the Payforit service in the UK is with providing customer care. As per section 4.7 of the Payforit scheme rules, Consumers must be provided facilities that allow them to … Continue reading

Posted in Compliance

Resolved – access to Management tools

The earlier issue has now been resolved. We apologize for any inconvenience caused.

Posted in Uncategorized

Access to Management Tools

Customers have reported that access to the Management Tools is slow and in some cases inaccessible. Our engineers are currently investigating.

Posted in Bango service updates

Bango Analytics update

I am pleased to report that we have completed the maintenance work and data integrity has been checked. The transfer of data into the Analytics reporting system has now started and you will start to see the gap between reporting … Continue reading

Posted in Analytics, Bango service updates

Bango Analytics update

I am pleased to advise that the maintenance on the replication servers has now been completed and new hardware to boost capacity is available. Over the last 24 hours we have transferred all collected data through the updated replication system … Continue reading

Posted in Analytics, Bango service updates